John Formica, (The “Ex-Disney Guy”), is a leading authority on tourism, hospitality and service industries alike. John inspires audiences on how to create a Disney-like culture, positive leadership, team relationships, small business growth and transforming any existing service level into a Magical customer experience. During his 10 years at the Walt Disney in Orlando, John managed their top luxury resorts and implemented “Disney’s” philosophy on creating a superior customer experience.
Today, John is “America’s Customer Experience Coach” and has been featured on the NBC Morning Show, FOX, ABC, CBS and Univision. As well as completing two successful speaking tours in Australia and named “Australia’s Best Customer Experience Coach”.
To learn more about John Formica visit his website JohnFormica.com.